FAQ - Full Bloom

FAQ

At Full Bloom we are committed to using the highest quality materials and labor which is reflected in all the products we offer on our website. You will be amazed at the quality of the artwork when you see it in person and we are confident that we have a presentation style that suits your demands.

Please review the list of Frequently Asked Questions below and if you don’t see what you are looking for, you can reach us by [email protected].

GENERAL QUESTIONS

Where are you located?

Our Head Quarters is located in San Diego, CA

What are your hours of operation?
Full Bloom is open Monday through Friday, 8am-5pm PT, excluding Federal holidays.

Can I reach you by phone?

You can reach us by simply emailing us at [email protected], a representative will return your email within 24-48 hours of receipt.

Are Full Bloom art prints signed?
Full Production Runs – non-numbered pieces, all of which are signed, including select portraits that eventually will be retired.

Limited Edition Runs – Collectibles that are created in limited editions, numbered and signed.

Exclusive Editions – Single pieces or collections created specifically for individual clients.

ORDERING QUESTIONS

How do I place an order?

All orders can be placed online via your computer or mobile device. Currently we are not accepting phone orders.

Do I need an account to place an order?
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won’t enjoy the benefits of having an account, which include the easy ability to track the status of orders and to save time when placing new orders.

How long does it take to get my print after I order?
Full Bloom products are custom-made and require 1-3 weeks for production time. The date your order arrives after your prints are shipped is determined by the shipping option you choose.

What payment options do you currently accept?
We accept PayPal, Visa, MasterCard, Discover and American Express.

Is shopping on the Full Bloom site secure? Will personal information like credit cards be stored anywhere?
We use 256 bit SSL encryption to help protect the security of credit card transactions. We do not store credit card information after a transaction has been completed. We apologize for any inconvenience on needing to re-enter credit card information each time you order, but we believe this process helps protect your sensitive credit card information. To learn about what information we store (and why), please check out our Privacy Policy.

Do you offer gift cards? And if so, how do I order one?
Digital gift cards Coming Soon

How do I use a Promo Code?
Coming Soon

How can I check the status of my order?
To access order information, you must make sure to sign up for a Full Bloom account. Just login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.

Can I change my order after I have placed it?
Since each product is custom made, it is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact the Full Bloom customer service at [email protected].

Can I cancel an order?
You can cancel your order up to two hours after it has been placed. Please contact us at [email protected] and provide your cancellation request and order number. After this two-hour period, the production process for your work will have already begun, and it is therefore not possible to cancel your order after this point.

SHIPPING

What shipping options are available?

We currently use USPS and FedEx. Available shipping options are displayed in your cart during checkout.

Do you ship internationally?
Yes we do! Shipping options and costs will update in your cart when you enter your address. NOTE: We do not cover any import duty, VAT or any other governmental charges for delivery outside the U.S. You are responsible for all such charges. Please check local charges in your country as charges may vary substantially by destination. We also may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.

How much does shipping cost?
Shipping costs are determined by the size of the order and the destination. Available shipping options and costs are displayed in your cart during checkout.

What happens if my order arrives damaged or broken?
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your print arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 days of delivery, and must include a copy of the shipping receipt and photograph proof of the damage for us to review and make our determination whether damage in fact occurred during shipping. If we approve your request for a replacement, we will not charge you for the new print, but you will be responsible for the costs of returning the damaged print to us. We will pay for the cost of shipping the new one back to you.

What happens if there is a problem with my shipping address?
First, please make sure your shipping address is 100% accurate. If you haven’t placed your order yet, or you’ve placed your order but it hasn’t left our facility, then you can contact us to fix it. If we have already given your print to the shipping carrier, then you’ll have to contact them to make any change. If your shipment is returned to us as undeliverable, we will attempt to contact you using the contact information on file with your order (email, phone, etc.). If we are not able to contact you to arrange for alternate shipping within 10 business days, we will not have any further responsibility for your order and we may dispose of the print in our discretion. You are responsible for costs of reshipping (or reproducing) your order.

RETURNS

I am not happy with the quality of my print, now what?
Our goal at Full Bloom is 100% customer satisfaction. If you are not happy with the quality of your order, contact us within 14 days and we will provide you with a store credit for the amount of your original purchase price, excluding shipping costs. You must pay to return the original item. If your order has been damaged in shipping, see our Shipping Questions section for information how to return the product.

What is the policy on refunds?
We do not offer refunds. If for any reason you are not completely satisfied with your purchase, you may return it (you pay for return shipping) within 14 days of receipt and receive store credit for a future purchase.

YOUR ACCOUNT

How do I create an account?

This feature Coming Soon!

How do I log into my account?
Logging in to your account is quick and easy. At any time, you can click the “Log In” button on the top navigation panel. Just enter your email address and password here.

How do I take care of my Full Bloom artwork?

Caution should be used whenever it is necessary to clean the surface of your artwork. Use only a clean, damp microfiber cloth applying light pressure to the acrylic surface. Dry or dirty cloths or paper towels may cause surface scratches and create a static charge to the surface attracting dust.

Do not use window cleaning sprays, kitchen scouring compounds or solvents such as acetone, gasoline, or lacquer thinner to clean your image as this may cause permanent damage to your image.

Where should and shouldn’t I hang my picture?
To help ensure optimum longevity, it is best to follow these hanging tips:
• Avoid hanging your art in direct sunlight.
• Hang your prints high enough on the wall so children cannot reach them.
• Hanging your prints in high-traffic areas makes them more susceptible for falling off the wall; ensure that your pieces are securely fastened.
• Hang your prints in an environment with stable temperatures and away from air conditioning or heating vents.